Shipping Policy

Obaachan Atelier

Below you will find the average delivery time for all our packages:

Once an order is placed, we take 1–3 business days to process and prepare it. Orders placed on weekdays are typically processed within 1 business day, while orders placed on Friday evenings or weekends may take slightly longer.
Once your order has been processed and dispatched, delivery typically takes 3–5 business days within Japan.

We strive to make the ordering and delivery process as smooth as possible for our customers. If you have any questions or concerns, please don't hesitate to contact our customer service team at support@obaachan-atelier.com. Below we explain how your order will be processed and delivered.

Placing an Order

The ordering process at Obaachan Atelier is simple and straightforward.

First, navigate to the product page and add your desired item to your shopping cart by clicking the "Add to Cart" button.

Please make sure you have selected the correct variants (size, color, etc.). Once everything looks correct, click "Proceed to Checkout".

On the information page, enter your accurate shipping address details. Please double-check that all information is correct before clicking "Continue to Shipping".

On the "Shipping" page, you will be able to review your address information. You will also see confirmation that all shipping is completely free of charge — as a token of our appreciation, we cover all delivery costs. Click "Continue to Payment" to proceed.

In the payment options, you can choose from several secure payment methods. All payment options at obaachan-atelier.com are SSL-encrypted, ensuring a safe and secure checkout environment at all times.

Accepted Payment Methods

Credit & Debit Cards: Visa, Mastercard, American Express, JCB
Apple Pay
Google Pay
Shop Pay

After selecting your preferred payment method, click "Complete Order" and you will be redirected to your chosen payment gateway. Follow the on-screen instructions to finalize your purchase. If you experience any issues during checkout, please contact us — we're here to help.

Shipping Costs

Obaachan Atelier offers free shipping on all orders, with no minimum purchase requirement. Every product is delivered to your door at no extra cost.

✨ Free shipping nationwide — no minimum order. ✨

Order Dispatch

Found the perfect piece on our website? We know you want to enjoy it as soon as possible! That's why we work hard to process and ship every order as quickly as we can.

Shipping Carriers

We partner with trusted Japanese carriers to ensure safe and timely delivery:

Yamato Transport (クロネコヤマト)
Japan Post
Sagawa Express

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this number on the carrier's official website to follow your package in real time.

Delivery Address Changes

If you need to change your delivery address after placing your order, please contact us by email as soon as possible. Address changes can only be made before the order has been dispatched. Once the order is shipped, address changes are unfortunately not possible.

Failed Delivery & Returned Packages

If a package is returned to us due to extended absence, incorrect address, or non-collection, additional shipping fees may apply to re-send the order. If you anticipate being unavailable during the delivery window, please contact us in advance so we can arrange the best solution.

Customs & Import Duties

For orders shipped within Japan, no additional customs duties or import taxes apply. The price you see at checkout is the final price you pay.

Order Delays

While we strive to deliver every order on time, occasional delays can occur due to circumstances beyond our control, such as:

Adverse weather conditions
Public holidays (New Year, Golden Week, Obon, Christmas)
Peak shopping seasons
Customs clearance procedures

If your order is taking significantly longer than expected, please contact us at support@obaachan-atelier.com and we will investigate immediately.

What If My Order Doesn't Arrive?

If your order has not arrived within the expected delivery window, please contact us. Our customer service team will work with the carrier to locate your package and resolve the issue as quickly as possible.

📧 Email: support@obaachan-atelier.com 🌐 Website: obaachan-atelier.com

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